FAQ
Frequently Asked Questions (FAQ)
Welcome to the Everbought Frequently Asked Questions page.
We’ve gathered the most common questions to help make your shopping experience simple, transparent, and worry-free.
If you can’t find the answer you’re looking for, please contact our support team — we’ll be happy to help.
Question #1: How long will it take to receive my order?
Answer:
Here’s what you can expect for your delivery timeline:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For detailed information, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes — we offer free shipping on all orders within the United Kingdom.
You can learn more about our delivery process in our Shipping Policy.
Question #3: Where is Everbought located?
Answer:
Everbought is a UK-based online store offering high-quality lighting and home décor products, shipped directly from trusted suppliers to customers across the United Kingdom.
Question #4: What if I receive a defective or damaged product?
Answer:
If your order arrives damaged, defective, or incorrect, we’ll replace it at no cost to you.
Simply contact us within 30 days of receiving your item and our team will assist you with the return process.
See our Refund & Return Policy for more details.
Question #5: Can I cancel my order after it’s placed?
Answer:
Yes — you can request a cancellation within 24 hours of placing your order.
Please reach out to our support team as soon as possible if you wish to cancel.
Question #6: What is your return policy?
Answer:
We offer hassle-free 30-day returns on all eligible items.
To qualify, items must be unused and returned in their original packaging.
Full details are available in our Refund & Return Policy.
Question #7: When will I receive my refund?
Answer:
Once your returned item is received and inspected, your refund will be processed within 7 business days.
The time it takes for the funds to appear depends on your bank or payment provider.
For more details, please check our Refund & Return Policy.
Question #8: Do you offer warranties or guarantees on your products?
Answer:
Yes — all purchases at Everbought come with a 30-day warranty covering manufacturing defects or damages upon arrival.
Please refer to our Refund & Return Policy for further information.
Question #9: How can I contact customer support?
Answer:
You can reach our support team by email at info@everbought.com
or through our Contact Us page.
We’ll typically respond within 1–2 business days.
Question #10: Do you ship internationally?
Answer:
Currently, we ship exclusively within the United Kingdom.
We are working on expanding our reach in the near future.
Question #11: Do you have a physical store I can visit?
Answer:
No — Everbought operates exclusively online.
This allows us to offer better prices and a wider range of designs delivered straight to your door.
Question #12: Can I place a bulk or wholesale order?
Answer:
Yes, we do accept bulk orders for businesses or organizations.
Please contact our support team for more information and a custom quote.
Question #13: How do I exchange a product?
Answer:
If you’d like to exchange an item for a different model or variation, simply contact us and we’ll guide you through the process.
More details can be found in our Refund & Return Policy.
Question #14: How can I track my order?
Answer:
You can check your order status anytime through our Track Your Order page.
Just enter your order number and email to view real-time updates.
Contact Information
Store Name: Everbought
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Email: info@everbought.com
Phone: +44 204 577 3589
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to reply within 1–2 business days.
